Terms Of Service 2018-08-13T15:30:21+00:00

Terms Of Service

Design Process
I provide a full portfolio of projects for you to review before ordering my services, to ensure that you are comfortable with my design style. The design process for your website begins with a short questionnaire, which will help me get an idea of your style and preference for the design. Once I receive your payment and the completed questionnaire, I’ll begin working on your project on my development server. Once the initial design is sent, you’re allowed unlimited revisions on the design while the website is still on my development server. Once you’re satisfied with the design and overall website, I’ll transfer the website to your hosting account to make it live. Once a website is transferred to your hosting account, the design process is complete.

Time Frame
The average build time for a general website is 2-3 weeks, however, the actual build time may vary based on factors such as complexity, communication, additional requests, and unforeseen circumstances. Your project will be started on the first business day (Monday-Friday excluding national holidays) after your payment has been received. I’ll send you an initial design within 1-2 weeks varying on the amount of detail received to start your project. If for any reason, I am unable to send you an initial design within 1-2 weeks, I will contact you with a status update. If your project needs rushed, you must contact me before ordering to see if I can accommodate your timeline. Rushed projects will be subject to an additional cost based on your timeline and requirements.

I offer communication through email, phone, and sometimes instant and text messaging. I prefer email and usually answer all emails within 24 hours, but please allow up to 48 hours before sending a follow up. I prefer email communication as it allows me to work more efficiently and keep track of our conversation history, however you can call or text me anytime during my normal business hours. When working on a project together, it’s your responsibility to make timely responses as well. If after one month of no communication on your end, your project will be considered abandoned and will be archived. If you would like to resume your project, there will be a fee of $150 that must be paid prior to resuming work on your project.

The Archive Process
If after one month of no communication on your end, your project will be considered abandoned and will be archived. Once the website is archived, a Dropbox link will be sent to your email with complete website files in the condition that the project was left off at.  If you would like to resume your project on my development server, there will be a $150 fee that must be paid prior to resuming work on your project. If you would like the files that I sent over uploaded to your live server, I can assist with this for free and will allow 2 sets of revisions in order to get the website up to par and considered complete. Once the 2 sets of revisions are complete, I can be hired at an hourly rate to complete any additional requests.

Custom Design & Quotes
I offer a full range of website and graphic design services. In order to receive a custom service that is not already offered on my website, you will need to request a custom price quote. Custom price quotes are valid for a period of 30 days.

Hosting & Domains
Website hosting and domain registration are not included in the price of any services ordered from Shawna Leigh Designs unless otherwise specified. You will be responsible for securing your own website hosting and domain name(s) for your website at your own expense. I offer website hosting and domain registration through LeighHost.com, however, you’re able to host your website with any company that you choose.

I accept PayPal, Visa, MasterCard, Discover, and American Express. I also accepts personal checks, business checks, money orders, or cash in person upon approval. Your project will not be started until your payment has been received and has cleared through the issuing bank. I may accept, at my sole discretion, a 50% deposit to begin your website design or development project and the remaining 50% will be due before you take possession of the work. Payment plans are negotiable on any orders over $1,500 unless otherwise noted.

Refunds will be given at the sole discretion of Shawna Leigh Designs. If at any time you are refunded for a project in whole or in part, you immediately lose the rights and ownership to the said works created by Shawna Leigh Designs and all rights and ownership shall be transferred back to Shawna Leigh Designs unless otherwise specified.

Payment Reversals & Chargebacks
Shawna Leigh Designs will not negotiate chargebacks with any person or company. Shawna Leigh Designs payment and refund policies are clearly outlined within this terms of service agreement and all clients are required to read and agree to these terms prior to paying for an order or placing a deposit. If you reverse a payment previously paid to Shawna Leigh Designs, you immediately lose the rights and ownership to any works created by Shawna Leigh Designs and all rights and ownership shall be transferred back to Shawna Leigh Designs. Furthermore, you’ll be required to cease the use of the said works immediately. If the payment reversal was made in error, you’ll be subject to a service charge of up to $50. Shawna Leigh Designs will make every attempt to recoup lost funds including, but not limited to outside collection agencies.

Hours Of Operation
Typical hours of operation are Monday through Friday from 8AM to 4:30PM EST excluding national holidays, however, days and times may vary.

All website projects will be tested and compatible with the latest versions of Mozilla FireFox, Google Chrome, Internet Explorer, Microsoft Edge and Safari at the time of your project completion. Shawna Leigh Designs does not guarantee compatibility on any browser not previously listed, older versions of those previously listed, or that your website will be continuously compatible. You can hire Shawna Leigh Designs at a rate of $50/hour to fix browser related issues after your project is completed, should any issues arise.

Search Engine Optimization (SEO)
Refunds for SEO services are non-negotiable due to the nature and specifics of search engine optimization practices. Shawna Leigh Designs does not offer guaranteed results on any Search Engine Optimization (SEO) services nor does Shawna Leigh Designs guarantee that your website will not be penalized by search engines. The algorithm that search engines use to determine search results is always changing. What is the correct way today, may be the wrong way tomorrow. It’s because of this reason that you must assume all risks when ordering any SEO services from Shawna Leigh Designs.

Copyright & Ownership
Shawna Leigh Designs transfers all rights and ownership of custom designs, programming, graphics, and other visual elements that have been created or written by Shawna Leigh Designs specifically for the client’s project, to the client upon completion of the project. Any elements, software, graphics, stock photography, or programming owned by third parties shall remain under copyright of their respective owners. Shawna Leigh Designs reserve the right to display and/or link to any projects that Shawna Leigh Designs is commissioned to build or create on blog posts, social media websites, print media, and various websites throughout the internet. Shawna Leigh Designs reserves the right to resell custom designed websites that remain unpaid for by the original client, unaccepted mockups, or other graphics created by Shawna Leigh Designs that are not in legal use by the client.

Website Design Credit
All websites that Shawna Leigh Designs build will have a link displayed in the footer (bottom) of each page that link back to the Shawna Leigh Designs website. By ordering any website design service from Shawna Leigh Designs, you understand and agree that this link may not be altered or removed without consent from Shawna Leigh Designs. To receive consent to remove or alter the link, you must pay a fee of $50.00 USD. Removing or altering the link without consent from Shawna Leigh Designs is a violation of these terms.

By placing a deposit or paying for any of the services offered from Shawna Leigh Designs, you acknowledge that you fully understand and agree to the terms listed above.