I work by myself but I have a select team of professionals, including my husband, with different skills that I can rely on when/if needed. When you hire me, 99% of the time, I am the only one involved with your project. On some rarer occasions, I may seek the assistance of outside sources such as other designers, developers, and administrators for behind-the-scenes work. No matter who else may be involved, I’ll be the only one you’ll correspond with about your project.
I’m usually working with 10-30 clients at any given time. If I don’t respond to you right away, it’s because I’m busy with another client’s project or something in my personal life. It does not mean I’m ignoring you or that I am a scam. I often deal with clients that send several emails at a time and leave 2-3 voicemails while I’m on the phone with another client. It slows me down when you’re impatient, so please try to be patient while I get to you.
I offer rush services and extended support with my undivided attention for an additional fee. Otherwise, your inquiry/request is usually answered in the order in which it’s received and support is limited to what’s included with your purchase.
Although very rare, it can happen. Whether it’s unforeseen circumstances or technical-related issues, things can happen where I may not be able to respond for an extended period of time.
The most common cause of a lapse in communication is emails, voicemails, or text messages that have been accidentally deleted or marked as junk. This can happen on both my end and my client’s end. If you were expecting to hear from me, but haven’t, please feel free to follow up. You can also try getting in touch a different way, such as a phone call instead of an email or vice-versa.
Yes, however, text messaging is not my primary communication method. I don’t mind occasional text messages asking about the status of a project, answering quick questions, or even a small update request. I keep track of client projects through email, not through text messaging. If you send extensive information and update requests through text message, I may ask you to resend them via email.
No. You can be from anywhere in the world, in any time zone. I do my best to accommodate clients from different time zones by offering before and after hours support when needed. I’m located in Central Pennsylvania, which is Eastern Standard Time.