I work by myself but I have a select team of professionals, including my husband, with different skills that I can rely on when/if needed. When you hire me, 99% of the time, I am the only one involved with your project. On some rarer occasions, I may seek the assistance of outside sources such as other designers, developers, and administrators for behind-the-scenes work. No matter who else may be involved, I’ll be the only one you’ll correspond with about your project.
I do not encourage it. I prefer working directly with small businesses. However, if you do order any of my services to resell to your own client, you’ll be treated as any other client of Shawna Leigh Designs. All workflow processes are the same and there’s no special treatment or discounts. Additionally, you MUST have the business and IT experience required to support your clients. I am not your business mentor and I cannot teach you how to do things that have taken me years to perfect. Furthermore, you may not use any materials or content on my website, nor are you considered a “Partner” of Shawna Leigh Designs. I reserve the right to refuse service to anyone for any reason without explanation.
I work with a lot of people on a daily basis. If I don’t respond to you right away, it’s because I’m busy with another client’s project or something in my personal life. Even though I frequently answer calls, emails, and text messages after-hours and less frequently on weekends, you should not expect a response outside of my normal business hours.
I offer rush services and extended support with my undivided attention for an additional fee, which can include after-hours and weekends. Otherwise, your inquiry/request is usually answered in the order in which it’s received and support is limited to what’s included with your purchase.
If you’re concerned that I might not be getting your emails, try reaching out a different way like a phone call or text message. If you have an urgent need to get in touch with me, but I’m not responding, it’s best that you call, leave a detailed voicemail and I’ll respond as quickly as I can.
Although very rare, it can happen. Whether it’s unforeseen circumstances or technical-related issues, things can happen where I may not be able to respond for an extended period of time.
The most common cause of a lapse in communication is emails, voicemails, or text messages that have been accidentally deleted or marked as junk. This can happen on both my end and my client’s end. If you were expecting to hear from me, but haven’t, please feel free to follow up. You can also try getting in touch a different way, such as a phone call instead of an email or vice-versa.
Yes, however, text messaging is not my primary communication method. I don’t mind occasional text messages asking about the status of a project, answering quick questions, or even a small update request. I keep track of client projects through email, not through text messaging. If you send extensive information and update requests through text message, I may ask you to resend them via email.
No. You can be from anywhere in the world, in any time zone. I do my best to accommodate clients from different time zones by offering before and after hours support when needed. I’m located in Central Pennsylvania, which is Eastern Standard Time.
No! You can call me anytime! If I’m available, I will certainly answer. However, I may not always be able to spend as much time on the phone as you would like due to other scheduled calls or a busy workload. If you anticipate your phone call taking more than 5-10 minutes, it’s best to schedule a call so that I can give you the attention that you need.